Effective from 28 May 2018
This is the Credit Guide of Venture 5 Group Pty Ltd ACN 156 288 078 (trading as CASHNGO AUSTRALIA) ABN 82 156 288 078.
This Credit Guide contains important information about:
Who we are and how you can contact us;
Our key obligations before entering into a credit contract with you; and
Our complaints procedures and how we aim to resolve them.
This Credit Guide applies from 28 May, 2018 and remains valid unless a further Credit Guide is issued to replace it.
We are a licensed credit provider under the National Consumer Credit Protection Act 2009 (“NCCP Act”), and holder of an Australian Credit License number 431627.
Name: Venture 5 Group Pty Ltd trading as CashnGo Australia ("we", "us", "our")
ABN: 82 156 288 078
Address: Level 1, Suite 3, 460 Church Street Parramatta, NSW 2150
Phone number: 13 13 11
OUR OBLIGATIONS TO YOU
Assessment of unsuitability for a credit contract - our obligations and your rights
Before we can provide credit to you, we are required to make an assessment as to whether the proposed credit contract is 'not unsuitable' for you. To do this we must make reasonable inquiries about:
The NCCP Act prohibits us from entering into a loan contract with you if the contract is unsuitable for you. A loan contract is deemed to be unsuitable for you if, at the time you enter it:
To determine if a loan contract will be unsuitable, we only take into account information about your financial situation, requirements or objectives that, at the time of entering into the contract, we had reason to believe true. We must also take reasonable steps to verify your financial situation. This will require you to provide certain documents to us and therefore it is very important that the information you provide to us is accurate and correct.
Requesting a copy of our Loan Suitability Assessment
Pursuant to the NCCP Act, we are obliged to assess your credit application to ensure that a loan is not unsuitable for you. This is the Loan Suitability Assessment.
Before entering into a credit contract, or at any time within 7 years of the date of the credit contract, you can request a written copy of our Loan Suitability Assessment. There is no fee for requesting a copy of our Loan Suitability Assessment.
If you ask to see our Loan Suitability Assessment within the first 2 years of the credit contract, we will provide you with a written copy of our assessment within 7 business days after we receive your request. Otherwise, we will provide you with a written copy of our Loan Suitability Assessment within 21 business days after we receive your request.
If you have a complaint
If you have a concern or complaint about the service we provide to you, please contact our Complaints Manager on:
Phone: 13 13 11
Postal address: Level 1, Suite 3, 460 Church Street Parramatta, NSW 2150
We will acknowledge your complaint quickly and fairly. You should explain the details of your complaint as clearly as you can either verbally or in writing. We must provide you with a response within 45 days, but we will try to resolve your complaint within 7 days.
If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA) by contacting them on:
Phone: 1300 56 55 62 (9am to 5pm weekdays)
Postal address: GPO Box 3 Melbourne VIC 3001
Quote our Membership number: 44281
AFCA's external dispute resolution service is free and established to provide you with an independent mechanism to resolve specific complaints.
If you have any questions about this Credit Guide or anything else about our services, just ask us at any time and we are here to help you.
At CashnGo we offer an Effortless Service tailored to you